Subscription and Billing

Sysboat operates on a prepaid subscription model. Clients can choose between monthly, quarterly, or annual billing cycles depending on their selected plan. All charges are billed in advance and are non-refundable unless specifically stated otherwise.

Free Trial

We offer a free trial/demo of our product to help you evaluate the platform before making a payment. We strongly encourage all potential clients to make use of the free trial before purchasing a paid plan.

Refund Eligibility

Refunds may only be considered in the following exceptional cases:

• If you have been charged incorrectly due to a technical error.
• If the service was not accessible due to a fault at our end for more than 48 consecutive hours (excluding scheduled maintenance).
• Duplicate payments for the same subscription term.

Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind after subscription.
• Failure to use the platform or lack of understanding of features (we offer onboarding support).
• Termination due to violation of our Terms of Service.
• Partially used subscription periods.

Cancellation

You may cancel your subscription at any time. Your access will remain active until the end of the paid term. No partial or prorated refunds will be issued upon cancellation.

Refund Request Process

To request a refund, please contact our support team at 📧 support@sysboat.com within 7 days of the transaction date. Include your account details, transaction ID, and a clear explanation of the issue. Our team will investigate the request and respond within 5-7 business days.

Changes to This Policy

Sysboat reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with the date of revision. Continued use of the platform implies acceptance of the latest policy.